Shipping and payment

1. Shipping

Available destinations

GuestSide ships to the European countries made available during the purchase process.

The destinations actually served can be verified by selecting the delivery country in the cart or during checkout.

If a European destination is not available during the purchase process, the Customer may contact GuestSide at info@guestside.it to check whether a dedicated shipping arrangement can be made.

For deliveries to European countries not belonging to the European Union, customs duties, import taxes, customs clearance costs or other charges established by the authorities of the country of destination may be applied.

Unless otherwise indicated during the checkout, these costs are not included in the price of the products or shipping costs and are the responsibility of the recipient.

Shipping costs

Shipping costs are determined based on the value of the products in the order and are shown before the order is sent.

The rates applied are:

The amounts are expressed in euros.

Any VAT treatment applicable to shipping costs is determined according to current legislation.

The final delivery cost is always shown in the order summary before the order is submitted.

Any different shipping conditions, promotions, concessions or rates agreed with Professional Customers are indicated before the order is concluded.

Delivery methods

The products are delivered via courier or other transport service selected by the Seller based on the destination, the characteristics of the shipment and operational needs.

Delivery is made to the address indicated by the Customer during the purchase procedure.

The Customer is responsible for the accuracy and completeness of the delivery details and is invited to check them carefully before submitting the order.

Preparation and delivery times

For deliveries to Italy, products are normally delivered within 3–6 working days after dispatch.

The times indicated are estimates and may vary depending on:

• the availability of the products;
• the destination;
• the selected payment method;
• the carrier's processing times;
• periods of high demand;
• public holidays or closures;
• circumstances that are not reasonably within the Seller's control.

For payment by bank transfer, preparation and dispatch begin after the funds have actually cleared, unless otherwise communicated.

For other European countries, estimated times depend on the destination country and are communicated during checkout or in the shipping information.

For contracts concluded with a Consumer, unless a different period has been agreed, delivery is made without undue delay and in any event within the time limits laid down by applicable law.

In the event of significant delays, the Customer will be informed as soon as possible.

The rights recognized to the Consumer by current legislation regarding failed or delayed delivery remain unaffected.

Checking the shipment

At the time of delivery, the Customer is invited to verify:

• the integrity of the packaging;
• the absence of visible damage;
• the correspondence of the number of packages delivered.

If there is any damage, opening, deformation or other visible irregularity, the Customer is invited to report it to the carrier and accept the delivery subject to a specific reservation describing the issue found.

Failure to make a reservation with the carrier does not limit the Consumer's mandatory rights under applicable law.

2. Prices and VAT treatment

All prices are expressed in euros.

VAT and the related tax treatment are determined based on:

• the type of Customer;
• the country of destination;
• the tax data communicated;
• the validity of any VAT number;
• the applicable legislation.

Before submitting the order, the Customer is shown the total price due, including applicable taxes, shipping costs and any additional charges.

For Professional Customers established in another Member State of the European Union, any application of the tax treatment for intra-Community transactions is subject to verification of the VAT number provided and fulfilment of all requirements laid down by applicable law.

3. Payment methods

The payment methods available for the specific order are shown during checkout.

GuestSide may make the following methods available, depending on the country, the type of customer and the characteristics of the order:

• PayPal;
• payment cards via Nexi XPay;
• bank transfer;
• any additional methods indicated during checkout.

The availability of a specific method may vary. Only the methods actually shown during the purchase procedure can be used.

4. Payment via PayPal

If the Customer selects PayPal, the payment is processed through the services made available by PayPal.

The Customer may be redirected to the PayPal environment to log in, authorize the transaction and complete the payment.

The use of the service may be subject to the terms, conditions and information provided by PayPal.

At the end of the procedure, the Customer is redirected to the GuestSide online store to view the outcome of the operation and the information relating to the order.

5. Card payment via Nexi XPay

GuestSide uses Nexi XPay to manage online card payments.

The card networks and payment instruments actually accepted are shown during checkout.

When payment is made through the payment page managed by Nexi, the complete card details are entered directly into the payment environment provided by the service provider and are not made available to GuestSide.

GuestSide can only receive the information relating to the transaction necessary to verify the outcome of the payment, manage the order and fulfill administrative and accounting obligations.

Transactions may be subject to the authentication and security procedures established by the payment service provider and the issuer of the instrument used.

The Customer declares that they are the holder of the payment instrument used or are authorized to use it.

In case of:

• failure to authorize the payment;
• negative outcome of the transaction;
• inconsistencies in the data communicated;
• negative outcome of the anti-fraud checks;
• well-founded suspicion of illicit or unauthorized use of the payment instrument;

the Seller may suspend the processing of the order, request additional information or not accept the order, notifying the Customer.

At the end of the payment procedure, the Customer is redirected to the GuestSide online store to view the outcome of the transaction and the information relating to the order.

The Customer is invited to wait for the redirection to complete without closing the browser window beforehand.

6. Payment by bank transfer

If the Customer selects bank transfer, the payment details will be provided in the order confirmation or in a subsequent communication.

The order number must be included in the payment reference.

Beneficiary:
J.F. Amonn S.r.l. – J.F. Amonn G.m.b.H.

Payment reference:
Order number

The order remains pending until the amount is actually credited to the Seller's current account.

Crediting times depend on the banks involved and may take several business days.

Preparation and shipping of the products begin after payment is received, unless otherwise communicated.

Payment must be credited within 10 days of placing the order.

If the amount is not received within this period, the order may be canceled and the availability of the products can no longer be guaranteed.

The Customer bears any costs applied by his/her banking institution for the execution of the transfer.

The Customer is invited to use only the bank details communicated by GuestSide through checkout, the order confirmation or communications from the Seller's official addresses.

If there is any doubt about the bank details received, the Customer is invited to contact GuestSide before making payment.

7. Non-payment and refunds

If a payment is not authorized, completed or received, the Seller may suspend processing of the order or not accept it.

In the event of cancellation of an order for which a charge has already been made, the amount due will be refunded without undue delay.

Unless otherwise agreed, refunds are made using the same payment method used for the purchase, within the limits permitted by the relevant payment service provider.

8. Support

For information regarding shipping, payments or orders, please contact GuestSide:

Telephone: +39 045 6083311
E-mail: info@guestside.it
Orders e-mail: ordini@guestside.it