Our commitment
GuestSide considers digital accessibility an essential part of service quality. Our aim is to enable as many people as possible to browse information and products, use the online store and make purchases independently and accessibly, including through assistive technologies.
Accessibility is an ongoing process. The website is reviewed, maintained and improved to identify and reduce barriers to its digital services.
Owner and service provider
The GuestSide online store is operated by:
J.F. Amonn S.r.l. – J.F. Amonn G.m.b.H.
Registered office: Via Sebastian Altmann, 12, 39100 Bolzano (BZ), Italy
VAT no./Tax code: 01373880218
REA: BZ-117206
E-mail: info@guestside.it
Telephone: +39 045 6083311
Website: www.guestside.it
GuestSide is the brand used for the e-commerce service.
Scope of this information
This information covers the website and the functions directly connected with browsing and online purchasing, including the catalogue, search, product information, cart, customer account, checkout, payment selection, addresses, orders, contact requests, cookie preferences and online after-sales services.
Parts of the process may be provided through integrated technology services, including Shopify and payment service providers.
Legislation and reference standards
GuestSide aims to comply with the accessibility requirements applicable to e-commerce services under Italian Legislative Decree No. 82 of 27 May 2022, implementing Directive (EU) 2019/882.
Design, development, testing and improvement activities take account of the applicable criteria of EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, level AA.
Accessibility features considered
The website is managed with attention to logical page structure, headings, keyboard navigation, visible focus, assistive-technology compatibility, text alternatives, clear labels, readability and contrast, content zoom, responsive layouts, labelled form fields, error instructions and the accessibility of navigation, cart, ordering and authentication.
Actual availability may also depend on Shopify, integrated applications and third-party services.
Accessibility status
The website is currently undergoing technical and functional checks aimed at assessing and improving accessibility.
Any issues identified are analysed and included in remediation activities according to their relevance and impact on use of the service.
Third-party content and services
Some functions may be provided by third-party components or services. GuestSide works with its providers and takes reasonable measures to promote accessibility throughout the browsing and purchasing journey.
Please report any external component that prevents use of the service through the contact details below.
Reporting accessibility issues
Users may report accessibility or navigation issues, unavailable content, problems with forms, cart or checkout, assistive-technology incompatibilities, or request information in an accessible format.
E-mail: info@guestside.it
Please include the page address, a description of the issue, device, browser, any assistive technology and the action that could not be completed. There is no need to disclose personal health information. GuestSide will respond as soon as reasonably possible.
Assistance and alternative methods
If a barrier prevents access to information or use of a function, GuestSide will, where possible, provide assistance or an accessible alternative.
E-mail: info@guestside.it
Telephone: +39 045 6083311
No additional charge applies, other than ordinary charges from the user's communications provider.
Accessibility complaints
If an accessibility issue has not been adequately resolved, users may submit a complaint to the Agency for Digital Italy (AgID) using the procedures available on its official website. AgID performs the supervisory functions provided for by the applicable digital-accessibility legislation.
Monitoring and updates
GuestSide periodically monitors and improves the accessibility of the service. This information is updated following significant website or platform changes, new features or applications, changes to integrated services, newly identified issues, completed remediation work, or changes to applicable legislation and standards.