FAQs

<p>GuestSide sells to private customers, businesses, professionals and hospitality facilities.</p><p>Professional Customers may register and provide their company and tax details to access, subject to verification and approval, any commercial terms or price lists reserved for their category.</p><p>The applicable VAT treatment is determined by the type of Customer, destination country, tax details provided and current legislation.</p>

<p>Browse the catalogue, select products, add them to your cart and complete the purchase through checkout. Before submitting the order you can review products, quantities, prices, discounts, taxes, shipping costs, the total amount and payment method.</p><p>For assistance, email <a href="mailto:info@guestside.it">info@guestside.it</a> or call <a href="tel:+390456083311">+39 045 6083311</a>.</p>

<p>No. There is no minimum order value: you can purchase a single product.</p>

<p>Yes. For large supplies, recurring purchases or specific requirements, use the <a href="/pages/contatti">Contact</a> page or the “Info or quotes” button. A GuestSide consultant will assess your request and prepare a tailored proposal.</p>

<p>GuestSide may offer dedicated terms and price lists to specific categories of Professional Customers.</p><p>Access is subject to registration, provision of the required company details and verification by GuestSide. Any assigned price list is displayed after signing in and applies under the commercial terms associated with the profile.</p>

<p>GuestSide uses couriers and logistics providers selected according to destination, shipment size and product characteristics. These may include BRT, GLS, FedEx/TNT, UPS and FERCAM. The carrier actually used may vary for operational reasons.</p>

<p>Orders to Italy are normally delivered within 3–6 working days after dispatch, except for remote locations, peak periods, holidays or circumstances beyond GuestSide's control.</p><p>For other European countries, estimated times depend on the destination country and are communicated during checkout or in the shipping information.</p><p>For bank transfers, preparation and dispatch begin after the funds have cleared.</p>

<p>Shipping depends on the product value: €10.00 up to €100.00; €20.00 from €100.01 to €500.00; free shipping over €500.00.</p><p>The final cost is always shown at checkout before the order is submitted.</p>

<p>Yes. GuestSide ships to the European countries available during checkout; served destinations can be checked by selecting the delivery country.</p><p>For European destinations outside the European Union, customs duties, import taxes, clearance fees or other local charges may apply. Unless otherwise stated, they are not included in product prices or shipping charges.</p>

<p>When the shipment is handed to the courier, you will receive an email with the available information and, where provided, a tracking link. If you have a GuestSide account, you can also check the order status in your account area.</p>

<p>Available methods are shown at checkout. GuestSide may accept credit and debit cards through Nexi XPay, PayPal and advance bank transfer. The payment networks actually available are those displayed during checkout. Cash on delivery is not available.</p>

<p>Prices are stated in euros. VAT and the applicable tax treatment are determined according to the type of Customer, destination country, tax details provided, validity of any VAT number and applicable law.</p><p>Before the order is submitted, the total price including applicable taxes and charges is shown. For businesses established in another EU Member State, any intra-Community supply treatment is subject to VAT number validation and all statutory requirements being met.</p>

<p>Yes. GuestSide issues an invoice for orders placed through the online store. The details required to issue the tax document correctly are requested during checkout; the Customer is responsible for their accuracy and completeness. Business purchases must include the relevant tax details, including the VAT number.</p>

<p>No. Private customers can also purchase from GuestSide. A VAT number is required for Professional Customers purchasing in the course of their business who wish to use company details for invoicing and any applicable commercial or tax terms.</p>

<p>The order remains pending until the funds have cleared. The transfer must include the order number as its reference and be credited within 10 days after the order is submitted.</p><p>After that period, the order may be cancelled and product availability is no longer guaranteed. Preparation and dispatch begin after payment is received, unless otherwise stated.</p>

<p>If you purchase as a Consumer, you may withdraw without giving a reason within 14 days after taking physical possession of the products; for products in the same order delivered separately, the period starts on receipt of the last product.</p><p>The statutory right does not apply to Professional Customers unless different written terms have been agreed. Statutory exclusions also apply, for example to certain customised products or opened sealed products where health protection or hygiene requirements apply. See the <a href="/pages/informativa-sul-diritto-di-recesso">Right of withdrawal information</a>.</p>

<p>You can use the <a href="/pages/informativa-sul-diritto-di-recesso#recesso-online">online withdrawal function</a>, which identifies the Customer and order and lets you confirm the request. After submission you will receive a confirmation with the summary, date and time.</p><p>You may also send an explicit statement to <a href="mailto:info@guestside.it">info@guestside.it</a>. Use of the model form in the information page is optional; the communication must be sent before the deadline.</p>

<p>Unless otherwise stated, the direct cost of returning the products is borne by the Consumer. Products must be returned without undue delay and in any case within 14 days after communicating the withdrawal.</p><p>Return address:<br><strong>J.F. Amonn S.r.l. – J.F. Amonn G.m.b.H.</strong><br>GuestSide commercial office<br>Via della Metallurgia, 8/10<br>37139 Verona (VR)<br>Italy</p>

<p>The refund is made without undue delay and in any case within 14 days after GuestSide is informed of the withdrawal, normally using the same payment method unless otherwise agreed.</p><p>GuestSide may withhold it until the products are received or proof of return is supplied, whichever occurs first.</p>

<p>Yes. Purchases by Consumers are covered by the statutory conformity warranty under the Italian Consumer Code. For new products, the Seller is liable for conformity defects that become apparent within two years after delivery.</p><p>If you identify a possible defect, email <a href="mailto:info@guestside.it">info@guestside.it</a> with the order number, product, problem description and any useful photographs. Professional Customers are subject to the Italian Civil Code and the General Conditions of Sale.</p>